Privacy Policy

Addiction Rehab America Inc. (“ARA,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your information responsibly.

This Privacy Policy explains:

• What information we collect
• Why we collect it
• How we use and share it
• How we protect it
• Your choices and rights

This Policy applies only to ARA Services. It does not apply to third-party websites, treatment centers, call centers, or services that may be linked to or referenced through our Services.

Your use of the Services is also governed by our Terms of Use, which incorporate this Privacy Policy.

Information You Provide Voluntarily

You may choose to provide information when you:

• Submit a form
• Call our phone number
• Request treatment information
• Contact us directly

This information may include:

• Name, phone number, email address
• Location (city, state, ZIP code)
• Insurance-related information
• General health or treatment inquiry details

You may use parts of the Services without providing personal information, but some features may not be available.

Information From Third Parties

We may receive information from trusted third-party partners, including:

Call Center Partners

If you submit a form or call our number, you may be connected with a third-party call center partner that helps provide treatment resource information. That partner may share limited information with us.

Technology Providers

We use service providers for website hosting, customer support, and infrastructure. These providers may process limited data on our behalf under contractual safeguards.

Social Media Platforms

If you interact with social media features (such as share buttons), those platforms may share information according to your account settings and their privacy policies.

Information Collected Automatically

When you use our Services, we may automatically collect certain technical data, including:

• IP address
• Browser type and device type
• Approximate geographic location
• Referral source

This technical data helps us operate and protect our Services and improve performance.

We collect information through:

• Forms and phone calls
• Functional cookies and browser storage
• Email or direct communications
• Third-party integrations

Functional Browser Storage

We use browser storage to:

• Remember your cookie-notice preference
• Save your favorites
• Remember whether the chatbot has opened during your session

You can clear browser storage through your browser settings and reopen the cookie notice using Cookie Preferences. The banner is a functional-storage notice, not an analytics opt-out control.

Google Search Console — SEO Performance

We use Google Search Console to monitor how our site performs in Google Search. Search Console does not set cookies on your browser and does not track your behavior on this site.

No Browser Product Analytics

We do not use a browser product-analytics SDK to track pageviews, user actions, or exceptions.

Do Not Track Signals

There is currently no consistent industry standard for responding to “Do Not Track” signals. Our cookie notice does not enable behavioral analytics tracking.

This Service includes an AI-powered assistant (“V”) that helps users navigate available treatment resources. Interactions with the chatbot:

• Are processed by an artificial intelligence system, not a licensed clinician
• May be stored and reviewed to improve the Service
• Do not constitute medical advice or a clinical referral

We disclose the AI nature of this interaction in accordance with applicable laws and best practices. Please do not share sensitive personal health information through the chatbot.

We use information to:

• Respond to inquiries and requests
• Provide access to recovery resources
• Connect users with third-party partners
• Improve website performance and usability
• Customize user experience
• Communicate about services and resources
• Conduct internal research
• Prevent fraud and misuse
• Comply with legal obligations
• Enforce our Terms of Use

We do not use your information to make medical decisions.

We may share information in the following ways:

Service Providers & Partners

We share information with vendors who help us operate our Services, such as hosting providers, call center partners, and marketing platforms.

Call Center Partners

If you submit a form or call our phone number, your information may be shared with a third-party call center partner that assists with providing treatment resource information. Call center representatives are not necessarily licensed clinicians.

Business Transfers

If ARA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal & Safety Reasons

We may disclose information if required to:

• Comply with law or legal process
• Protect rights, safety, or property
• Prevent fraud or misuse
• Enforce agreements

De-Identified or Aggregated Data

We may use or share anonymized data for research or marketing purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption and secure systems.

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If we believe a data security incident has occurred, we may notify you using the contact information you provided.

We retain personal information only as long as reasonably necessary to:

• Provide Services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Retention periods vary depending on the type of information and purpose.

Our Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Parents or guardians using the Services on behalf of minors are responsible for the information they submit.

Our Services may link to third-party websites or include embedded content.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing information.

You may:

• Decline to provide certain information
• Disable cookies through browser settings
• Opt out of interest-based advertising
• Stop using the Services at any time

We may update this Privacy Policy periodically.

When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of the Services means you accept the updated Policy.

If you do not agree to changes, you must stop using the Services.